Pickup, Delivery & Garment Handling Policy
Effective Date:11th May 2026
At MyWardrobee, we aim to make wardrobe management simple, reliable, and stress-free. This policy outlines how we handle pickups, deliveries, and garment care.
1. Pickup Scheduling & Process
* Pickups are scheduled based on availability and service areas.
* Customers must ensure items are ready at the scheduled time.
* Items may be counted and digitally recorded at the time of pickup.
Customer Responsibilities:
* Ensure all pockets are empty
* Inform us of any delicate or special-care items
* Verify item count before handover
MyWardrobee is not responsible for:
* Items left inside garments
* Undisclosed damage or special conditions
2. Item Classification & Counting
* Each individual garment is counted as one item
* Sets (e.g., kurta-pajama, suits) are counted as separate items unless packaged together and declared as a set
* Bulky items (blankets, lehengas, jackets, etc.) may be classified separately under special storage
Final item count recorded at pickup will be considered binding.
3. Storage & Garment Handling Policy
* All items are stored in a secure and organized environment
* Basic care standards are followed to maintain garment condition
However:
* Long-term storage may lead to natural fabric changes
* Minor creasing, texture changes, or fading may occur over time
4. Delivery Requests & Timelines
* Customers can request delivery at any time
* Standard delivery timeline: 24–72 hours
Delivery timelines may vary due to:
* Location
* Demand
* Operational constraints
5. Failed Pickup or Delivery
* If a pickup or delivery fails due to customer unavailability:
* It will be rescheduled
* A rescheduling fee may apply
Repeated failed attempts may result in service delays or temporary suspension.
6. Garment Care (Optional Service)
If opted by the customer:
* Laundry and dry cleaning are performed using standard industry methods
However, MyWardrobee is not liable for:
* Shrinkage
* Color bleeding or fading
* Damage due to fabric sensitivity or age
Garment care is provided at customer risk, especially for delicate or expensive fabrics.
7. High-Value & Delicate Items
* Customers are advised to avoid storing high-value or irreplaceable items
* If stored, they remain subject to standard liability limits
Special care instructions must be clearly communicated at pickup.
8. Item Verification at Delivery
* Customers must verify items at the time of delivery
* Any issues must be reported within 48 hours, Claims after this period may not be accepted.
9. Safety & Liability During Transit
* All items are handled with reasonable care during pickup, storage, and delivery
However, MyWardrobee is not responsible for:
* Pre-existing damage
* Improper packing by customer
* External factors beyond control (traffic, weather, etc.)
10. Delays & Unforeseen Events
While we aim for timely service, delays may occur due to:
* Weather conditions
* Traffic or logistics issues
* High demand periods
Customers will be informed in case of significant delays.
11. Service Area Limitations
* Services are available only in designated areas
* Requests outside service zones may be declined
12. Right to Refuse Service
MyWardrobee reserves the right to:
* Refuse items
* Reject pickup/delivery requests
* Suspend service, If policies are not followed.
13. Contact & Support
📧 Email: mywardrbee@gmail.com
📞 Phone: +91 9911990530